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Table Of Contents

If you need help with anything in our store, please refer to the items below. If you don't find the answers you are looking for here, please contact us. To continue shopping with us, click here

Product Inquiries

How do I find my product?

Why can�t I find a particular product on your site?

What rating scale do you use for the games you sell?

What kind of warranty does your site offer on your products?

What other information do you have about your products?

What sizes do your shirts come in?

Account Inquiries

How do I create an account?

Can I use my Google Checkout/Pay Pal log in/password to check on my order status?

How do I edit my account information?

I forgot my password. What do I do?

How do I change my e-mail address?

I know I have an account with your shop, but when I try to log in, it says my password is not correct. What do I do?

Why do I have to re-enter my credit card information?

Placing an Order

How do I place an order?

I'm experiencing errors while placing an order online. What do I do?

Do you mail catalogs of your products?

Can I order products via phone, fax, or email?

Do you ship overseas?

I checked out through Google Checkout and/or Pay Pal; can you provide me order information?

Coupon and Discount Codes

How do I use a gift certificate, coupon or discount code?

I experience an error when trying to apply my gift certificate and/or coupon code; what next?

Can I use a coupon or discount code more than once?

I have a coupon or discount code for an item that is out of stock. Do you offer rain checks?

General Terms and Conditions for Gift Certificates

General Terms and Conditions for Coupon and Discount Codes

Terms and Conditions of FREE SHIPPING promotion

Billing

What are my payment choices?

When will my credit card be charged?

What are the differences between an �authorization� and �charges applied�?

Do I have to pay sales tax?

I'm nervous about online shopping. How secure is your system?

How do you protect customers against fraudulent credit card charges?

Someone has fraudulently used my account.

Shipping

When will my order ship?

How much is shipping?

What are my shipping options if I checkout using Google Checkout and/or Pay Pal?

Do you ship internationally and what do I need to know before placing an order?

Do you ship to APO (Army Post Office)/FPO (Fleet Post Office) addresses or PO Boxes?

Order Status

I finalized my purchase using Google Checkout and/or Pay Pal; can you provide more info about my order?

Has my order shipped? How do I track my order?

When will my back order arrive?

My order never arrived.

An item is missing from my shipment.

How do I know if an item I ordered becomes out of stock?

How do I know if an item I ordered becomes discontinued?

The tracking number for my order shows that my package was returned to the supplier. What happens next?

Can I change my order once it has been placed?

Cancellations

How do I cancel my order?

How do I know my order has been cancelled?

How long will it take before my cancellation request is processed?

What if I checked out through Google Checkout and Pay Pal; how do I request a cancellation and is it guaranteed?

Returns

What is your Return Policy?

How do I return my product?

I returned a Defective, Damaged, or Incorrectly Shipped Item(s). How do I get reimbursed for my shipping charges?

How long does it take to process a return?

Still need help?

Still need more help? Please click here to contact us

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